If you have a problem or a simple question about a Federal Agency, Representative Cramer can serve as your liaison with the agency to assist you in your endeavor. The Congressman can help keep your casework on track and ensure that the proper review and consideration is given. Although Representative Cramer is glad to contact the agencies on behalf of the constituents of the Fifth Congressional District, he cannot make an agency decide a case in your favor.
Under the Privacy Act of 1974, Representative Cramer is required to obtain your written permission before he can contact anyone on your behalf. To request assistance please print the Privacy Release Form and mail it to one of Representative Cramer's district offices.
Constituent Services Anwsers on this Page:
What is Casework?
What areas can we provide assistance?
How do I Open a Case?
How Will My Case be Handled?
Download a Privacy Release Form
What is Casework?:
Often, you can receive an answer or resolve your problems or difficulties by directly contacting a federal agency or by visiting their website. However, sometimes additional help is needed. In such cases, Representative Cramer will open a case for you and act as a liaison on your behalf. While he will always do his best to assist you, please remember that federal agencies have discretion concerning decisions on individual cases. Although Representative Cramer cannot guarantee a particular outcome in your favor, you can be assured that your case will receive fair and timely consideration.
Note: Under rules established by the U.S. House of Representatives' Committee on Standards of Official Conduct, Representative Cramer is unable to provide legal and/or tax advice. Assistance in locating this type of assistance is available upon request.
[Return to Top]
What Areas Can We Provide Assistance?:
Representative Cramer can assist you in your difficulties with all federal departments, independent agencies, and government corporations. Below are some of the agencies that most constituents come in contact with and that generate the most casework. Click on the appropriate agency to obtain their website address and answers to frequently asked questions. You can also complete a form indicating your question or problem and have it sent directly to a member of my staff who specializes in that agency.
Note: If you are having difficulties with an agency not referenced below, you can find their website address by going to any of the major internet search engines, such as Yahoo or Google, or by visiting FirstGov. If your question or problem cannot be solved by visiting these websites, please call>, email, or write to my office regarding your difficulties, or submit a case (see above for guidelines).
Immigration
Representative Cramer can help with naturalization applications, immigrant petitions for relatives and adjustment of status applications that are delayed or lost.
Internal Revenue Service
Representative Cramer can help you address problems you are having with the IRS and answer other federal tax-related questions.
Passports
Representative Cramer can help you obtain passports in an emergency, report lost passports and monitor overseas travel restrictions.
Social Security and Medicare
Representative Cramer can provide you information on Social Security and Medicare benefits. He can also help locate missing checks.
Veterans
Representative Cramer can help you address problems with veterans benefits, eligibility determinations, VA home loans, and replacements of medals earned.
[Return to Top]
How Do I Open a Case?:
You should follow the steps listed below to help my staff and I assist you more efficiently.
Complete a privacy release form and describe your problem - Pursuant to the Freedom of Information Act and Privacy Act, Representative Cramer will need your written permission before he can contact any agency on your behalf.
Gather Necessary Supporting Documents - Be sure to locate all necessary documents which can support your case and make copies of them for my office. These can include letters from the agency, applicable case numbers, and other forms and correspondence relating to your problem.
Send all documents to one of Representative Cramer's district offices.
[Return to Top]
How Will My Case be Handled?:
Once Representative Cramer has received your written permission and all supporting documentation, his office will contact the federal agency on your behalf. The response will vary depending on the complexity of eac individual case. When an agency's response is received, a representative from his staff will notify you via phone, letter, or email.
[Return to Top]
